Refund Policy
Introduction to Refund Policy
Our refund policy outlines our commitment to providing a fair and transparent refund process. We offer refunds for cancelled or unused services, with conditions and limitations applying.
Refund Process and Timeline
We process refunds within 5-7 business days, with payment made through the original payment method. Refunds are subject to conditions and limitations, including cancellation fees and service charges.
- Unused tickets within 30 days
- Cancelled shipments with 24h notice
- Damaged goods with photo evidence
- Incorrect orders with invoice proof
Refund Process
To initiate a refund, please contact our customer support team within the specified timeframe. We will guide you through the process and provide a refund once the eligibility criteria are met.
- Contact customer support via phone or email
- Provide order number and reason for refund
- Submit required documentation for verification
- Receive refund confirmation and payment within 5-7 days
Refund Timeline
Refunds are typically processed within 5-7 business days after receiving the required documentation. You will receive an email notification once the refund is initiated.
Refund Exceptions
Refunds may not be eligible for certain situations, such as late cancellations or missing documentation. Our customer support team will review each case individually.
- Late cancellations with less than 24h notice
- Missing or incomplete documentation
- Orders with special handling or custom requests
Refund FAQs
For more information on our refund policy, please visit our FAQ page or contact our customer support team.
Contact Us
If you have any questions or concerns about our refund policy, please don't hesitate to reach out to our customer support team.
Email [email protected]
Phone +420 2 4461 5264